If you opt for a refund:
- The product must meet all the return conditions.
- Refund requests must be made within 10 days of delivery.
- Refunds will be processed and credited within 7–10 business days tto he original payment method. after the product is received and inspected.
- Banks or credit card companies may take an additional 5–7 business days to reflect the refund in your account.
- Shipping charges and separately purchased lab certificates are non-refundable.
Return/Replacement Policy on Customized Jewelry:
Jewelry that has been customized (rings, pendants, bracelets, etc.) is not eligible for return, replacement, or refund. This policy ensures that we maintain product authenticity and do not resell used items.
Important Notes:
- Shipping charges are non-refundable.
- Return shipping is to be borne by the customer.
- Any additional lab certificates purchased separately will not be refunded.
For all returns and support queries, please contact:
Business Name: V Smash Carat Line
Owner: Shweta Wadhwa
Contact Number: +91 81810 54321
Email: info@vsmashcaratline.com
Address: Flat No. 02, Dhamo Majra, Near Shri Chand Ji Da Dera, Patiala, Punjab – 147001
Legal Jurisdiction: Punjab, India