Returns, Replacement & Refund Policy

V Smash Carat Line offers a transparent and easy 10-day return, replacement, and refund policy applicable only to loose products.

Conditions to be Eligible for Returns, Replacements & Refunds:

1. Returns, replacements, or refunds for loose products are subject to inspection by the V Smash Carat Line quality assurance team.
2. Damages due to neglect, improper usage, or mishandling are not covered under our return, replacement, or refund policy.
3. The returned product must be accompanied by the original product certificate, original invoice, packaging, documentation, lab certificates, etc.

Return or Replacement Policy on Loose Products:

• Invoice Value Up to ₹49,999: Eligible for 100% money back or replacement within 10 days from the date of delivery, subject to meeting all return conditions.
• Invoice Value ₹50,000 & Above: Eligible for replacement or exchange with another product of the same value within 10 days from the date of delivery, subject to meeting all return conditions.

Replacement Policy:

If you are unsatisfied with a loose product and prefer an exchange rather than a refund, you may opt for a replacement within the 10-day period. This is subject to:

• Product being in unused, original condition.
• Accompanied by all original documentation and certificates.
• Approval after inspection by the V Smash Carat Line team.

You may choose a replacement of equal or higher value (by paying the difference) from our available catalog.

Replacement Delivery Timeline: Once approved, replacements are typically delivered within 5–7 business days of receiving and inspecting the returned product.